Delivery & service policy

• As soon as your payment is confirmed, the design appears in your Library with a Download button. Designs unlocked with credits appear there immediately.
• We also send a receipt to the email address on your account.
• Files are delivered as a ZIP archive containing the formats listed on the product page (for example high-resolution TIF).

Credits are added to your balance as soon as your payment is confirmed, and you can use them straight away. Your balance and history are shown in your Library.

Delivery is normally instant. Occasionally a payment takes a few minutes to be confirmed by the payment partner. If your design or credits have not appeared within 30 minutes of a successful payment, please contact us with the time of payment and we will sort it out.

• Everything you buy stays in your Library, so you can download it again later.
• Each download link is created when you click Download and works for a short time only. Download limits per design may apply; your Library shows how many downloads are left.
• Please keep your own copy of the files you buy.

An internet connection, and software that can open the file formats listed on the product page — for example an image editor or textile design software for TIF files. Check the formats and sizes before you buy.

The website is available 24 hours a day, apart from occasional maintenance. For help with an order or a download, use the contact form; we aim to reply within 1 working day. Problems with a payment or a file are covered by our Refund policy.

• Online: our contact form (we reply by email).